FREE SHIPPING POLICY
Diesel Power Products offers free Economy Shipping on most non oversized orders that total over $100 within the lower 48 states. Economy Shipping takes 6-10 business days to reach customers. We recommend upgrading to UPS Ground for faster shipping. Some Oversized items have a required freight charge. In addition to shipping direct from our main warehouse, we also ship from 10 warehouses scattered throughout the US and have the ability to ship direct from many of the manufacturers that we carry. If possible we will always ship your products from the closest available warehouse.
All Free Shipping offers ONLY apply to the lower 48 states. In some cases we will extend the offer to Alaska, Hawaii and Canada but this is on a case by case basis and applies to call in orders only. We cannot offer free shipping to international orders. We are working on a separate international checkout that will assist with all Canadian and overseas orders.
FREE SHIPPING MATCH POLICY
So you found the product and/or products that you want at Diesel Power Products but found that someone else offers free shipping on that particular product and we don’t. Simple….give us a call or shoot us an email, we will do our best to match the offer.
GENERAL SHIPPING & DELIVERY POLICY
We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days, some exceptions may include back ordered items or items shipped directly from the manufacturer. Please allow three (3) to ten (10) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days. If you would like to check inventory or estimated ship date please contact us via phone or e-mail.
DOMESTIC SHIPPING OPTIONS
- Economy Shipping - This option does not include a standard tracking number, only delivery confirmation is available. This is the slowest method of shipping and often takes 6-10 business days for delivery. We reserve the right to automatically upgrade this shipping option to UPS Ground if we see fit.
- UPS Ground - This is our preferred method of shipping. A tracking number will be available usually within 1 day of shipping.
- UPS 3 Day Select - This shipping option will guarantee delivery 3 business days after it is picked up. The cutoff for 3 Day Select is 1:00pm PST in most cases.A tracking number will be available usually within 1 day of shipping.
- UPS 2nd Day Air - 2 day shipping via air transport. The cutoff for 2nd Day Air is 1:00pm PST in most cases. A tracking number will be available usually within 1 day of shipping.
- UPS Next Day Air - Next day air transport. The cut off for next day air is 1:00pm PST in most cases. Also, it is not available for all parts. If we cannot ship it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within 1 day of shipping.
We ship exclusively through UPS* on most orders considered non-truck freight. We will only ship to the 50 U.S. states and Canada. In the event that you, the customer, places an order to an International address other than Canada, we reserve the right to cancel the order and issue a full refund. For customers in Alaska, Hawaii and Canada please consider calling in your order so we can arrange suitable shipping.
Separate Shipping and Billing Addresses
If you choose to use 2 different addresses for your order and you have not purchased parts from us before, it might cause a delay in shipping due to the verification process. If the delay in shipping concerns you, please call in your order.
For your protection and ours, we ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost!
*Some items shipped directly from the manufacturer or alternative supplier may arrive via Fedex or USPS.
UPS MY CHOICE
UPS My Choice offers home deliveries that fit the way you work and live. With UPS My Choice, you decide where and when your packages arrive. Learn More Here. UPS My Choice enhances your home delivery experience
Get unparalleled insight into the delivery of your packages and control where and when they arrive. With two membership levels to choose from--UPS My Choice or UPS My Choice Premium--you can decide how much control you need.
Always know the status of deliveries to your home
With UPS My Choice Delivery Alerts, you'll get the most up-to-date information about deliveries to your home --you won't even need any tracking numbers. And with the UPS My Choice Delivery Planner, Premium Members get a day, week, or month view of incoming packages. That makes it even easier to plan home deliveries around your busy schedule.
You decide where and when your packages will be delivered
Not going to be home for a delivery? As a UPS My Choice Member, you can have your packages delivered to The UPS Store or even held for pickup at a UPS Customer Center. And you can give authorization online for UPS to deliver packages without a signature for drop-off when you're not going to be home to sign in person.
Although we operate out of Spokane, WA, we have shipping warehouses all across the country. We do this because it usually speeds up the shipping to our customers. With multiple warehouses, most of our parts will reach the customer faster than if we shipped everything out of Spokane, WA. If you want to know which area of the country a part will be shipped out of, just give us a call. Also because we have multiple warehouses, we sometimes will ship a part a longer distance because the warehouse nearer is out of stock.
CANADIAN SHIPPING FEES
We've teamed up with UPS to help reduce your total inbound shipment cost. We truly appreciate our customers in the great white north so we have worked with UPS specifically to substantially lower the brokerage charges when importing products from us into Canada.
How it Works: Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under this program, where eligible shipments imported will receive the negotiated flat rate brokerage charges (not to include other duties and taxes) that is based upon the shipment's value.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. We also recommend setting up a UPS Importer Account that allows these charges to merely be billed to your account, as opposed to having to pay them at the time of delivery.
|Canadian Entry Preparation Charges|
|Value Minimum||Value Maximum||Published||Negotiated||Savings|
|Each additional $1,000.00||$7.15||$51.50**||various|
**Flat charge for $2,500.01 and up
- Express and expedited services are not subject to these charges since routine brokerage is included in the service cost.
- These fees do not include GST, HST, or any other taxes applicable to the package value and the UPS delivery services.
- The fees shown do not include the shipping cost that is applied to your order at checkout.
- This program only applies to product shipped from our main Spokane Valley, Washington warehouse. In the event your shipment is drop shipped from a manufacturer or one of our other warehouses, we are unable to use our UPS account, meaning this program will not apply. If you are concerned whether your product will apply to this program, please contact us.
EXITSHIP Coupon Code Policy
We are offering free upgraded shipping on most non oversized orders that total over $100 within the lower 48 states when using the coupon code "EXITSHIP". To obtain this coupon code you must provide us with your valid e-mail address and agree to receive marketing and promotional e-mails from Diesel Power Products. Once used, this coupon code allows you to select UPS Ground shipping at no extra charge. Some Oversized items have a required freight charge. This coupon may not be used with other coupons or offers. Limit one use per customer.
MILITARY BASE (APO/FPO) SHIPPING OPTIONS
We currently are unable to ship to military bases through our online checkout because our default shipping supplier, UPS, does not offer any shipping options for Army Post Offices or Fleet Post Offices. If you would like us to ship your order to an APO or FPO, then please give us a call at 888-993-4373 and we can manually process your order over the phone and ensure your order is shipped via USPS to avoid any potential issues.
FREE T-SHIRT FOR ACTIVE SERVICE MEMBERS
When you call in, make sure to tell us you are an active service member and give us your shirt size and we will include a free t-shirt with your order.